FAQ

Please Note: Information listed in the FAQs is for the cricket and AFL season. For information specific to one off events and concerts, please visit the event listing on our What's On page

 

DO I NEED TO WEAR A MASK?
We strongly recommend bringing masks and wearing them to and from the game especially when leaving the stadium.

HOW IS THE GABBA REDUCING COVID-19 TRANSMISSION RISK?
The Gabba is operating under a Queensland Health approved Site Specific COVIDSafe Plan. Under this plan:

  • Extra cleaning and sanitisation pre, during and post event with a focus on high traffic areas like hand-rails is taking place;
  • Increased health and hygiene signage is in place around the venue;
  • Water bubblers and cloaking facilities are not in use;
  • Patrons displaying respiratory symptoms will not be permitted;
  • Segmented seating zones (with dedicated staff, food and beverage outlets and amenities) will be in place in order to reduce patrons contact and congestion points – patrons will be unable to move between zones;
  • The Gabba is cashless, meaning contactless payments only for food and beverage purchases;
  • The event ticketing system supports contact tracing.
  • Some activations such as kick to kick or player autographs will be paused to ensure social distancing requirements are met;


Our team are doing everything possible to ensure patron safety; we encourage you to self-manage while onsite and make your personal attendance decision based on current COVID-19 information and your personal circumstances. Stay up to date via Queensland Health’s website - covid19.qld.gov.au  

WHAT DO I NEED TO DO TO ENSURE MY OWN SAFETY?
In line with current Queensland Government health advice we encourage patrons attending any Stadiums Queensland venue to:

  • exercise personal hygiene precautions including regular hand washing and respiratory etiquette;

  • maintain social distance where possible;

  • wear a mask in instances where social distancing isn’t possible or where you feel more comfortable doing so;

  • download the COVID-Safe app on your mobile device;  

  • follow the directions of our staff and any signage throughout the venue; and

  • STAY HOME IF YOU’RE FEELING UNWELL!

 
WHAT ABOUT PUBLIC TRANSPORT?
Free public transport is still available to ticket holders, four hours prior to, and four hours after each game via regular scheduled services. In line with current government advice partons are encouraged to wear a mask in instances where social distancing isn’t possible or where you feel more comfortable doing so.
 
Plan your journey using the Translink Journey Planner.
 
CAN I STILL BUY FOOD AND DRINKS AT THE GABBA?
Food and drinks will still be available to purchase at the game, though a limited menu will be available to reduce queue times and encourage faster decision making for patrons.
 
All food and drinks must be consumed in your seat. Patrons will not be able to linger on concourses or remain standing whilst consuming food or beverages.
 
For a full breakdown of The Gabba's Conditions of Entry policy.

WHAT IS THE GABBA’S SEATING CAPACITY?
The official seating capacity of The Gabba is 42,000.  In concert mode the venue can host up to 60,000 patrons.
 

HOW DO I BECOME A GABBA MEMBER?
If you’re looking for the best seat in the house, exclusive access to premium food and beverages and so much more, please visit our Gabba Members website or call 1300 THEGABBA (1300 843 422) and select 1 for Membership.

CAN I HIRE OUT A FUNCTION SPACE AT THE GABBA ON NON-EVENT DAYS?

Make your event one to remember and host it in one of our exclusive function rooms! The Gabba can be hired out for conferences, functions and events on non-game days. If you would like to find out more, please visit our Venue Functions page.

CAN I HIRE OUT THE GABBA FOR A PARTICULAR EVENT OR ACTIVITY?
The Gabba is capable of staging a wide range of small and large scale events, as well as activities such as film shoots, corporate days, product launches and more. To enquire about hiring the stadium, please visit our Stadium Hire page or Contact Us directly.
 

HOW DO I BOOK OR ENQUIRE ABOUT EVENT DAY CORPORATE PACKAGES?
All event day corporate packages are managed by the sporting club of the event you are attending. For corporate packages for home games at The Gabba, please contact either The Brisbane LionsThe Brisbane HeatQueensland Cricket or Cricket Australia. For special events such as concerts, please contact the concert promoter directly.

CAN I SEE INSIDE THE GABBA ON A NON-EVENT DAY?

Tours are currently on hold due to COVID-19.
The Gabba has a team of dedicated volunteers who conduct Venue Tours, by request, on Thursdays at 11am (subject to availability). Bookings are essential. To confirm your place on a tour or for private group booking enquiries, please call 1300 THEGABBA (1300 843 422) or email tours@thegabba.com.au.
 

CAN I SIT IN AND WATCH MY TEAM’S TRAINING SESSIONS?
Open training sessions are at the discretion of the team. For all enquiries regarding opening and closed training sessions, please contact your team directly.
 

HOW DO I FIND OUT ABOUT CURTAIN RAISER INFORMATION AND UPCOMING EVENTS AT THE GABBA?

Find out what’s happening at The Gabba, including match day timings, on our What’s On page.
 

WHERE CAN I VIEW MY GATE ENTRY LOCATION?
Before you go, check out The Gabba Stadium Map to find your gate location, as well as transport information and drop off and pick up zones. 
 

CAN I SMOKE INSIDE THE GABBA?
The Gabba is a smoke-free venue. Patrons must exit the stadium if they wish to smoke. This includes e-cigarettes. Please ensure you keep your event ticket to be scanned upon exit and re-entry to the venue.
 

CAN I PURCHASE MERCHANDISE AT THE GABBA?

Selected merchandise will be available for purchase at The Gabba on event day.
 

WHAT HAPPENS WHEN BAD WEATHER IS FORECAST FOR AN EVENT?
The Gabba is an outdoor, open-air facility. An event may be delayed if adverse weather is experienced, however, this decision is determined by the club or event promoter.  Patrons should check The Gabba’s Facebook for updated details, and prepare for wet weather by bringing jackets or ponchos. Umbrellas are not permitted to be used inside the venue as they block the view of other patrons.
 

CAN I EXIT AND RE-ENTER THE GABBA DURING AN EVENT?

Due to The Gabba's COVIDsafe plan submitted to Queensland Health, Pass-outs are not permissible. Once you have entered the venue with your valid ticket you must remain inside the venue for the duration of the event. If you wish to exit the venue, you will not be able to re-enter.
 
WILL THERE BE ROAD CLOSURES AROUND THE GABBA DURING EVENTS?
Road closures will be in place around The Gabba during and after major events. Please follow directions given by Queensland Police, traffic controllers and traffic signs during these times. As traffic information becomes avaiable we will update the Gabba Locals webpage, however for more information, please Contact Us directly. 
 

WILL THERE BE KICK TO KICK FIELD ACCESS AFTER ALL BRISBANE LIONS MATCHES AT THE GABBA?
Post-match Kick to Kick is subject to venue management decision on the event day.
 

WHAT SHOULD I DO IF I EXPERIENCE ANTI-SOCIAL BEHAVIOUR AT AN EVENT?
If patrons require assistance or experience anti-social behaviour they can SMS The Gabba Assist Line on 0427 594 931. 

Patrons may be subject to wanding and bag checks prior to entering the venue. Please refer to our Conditions of Entry for a full list of permitted and prohibited items. Please note cloaking in not available under our current COVIDSafe operating plan. 


WHAT FOOD AND DRINK CAN I BRING INTO THE GABBA?
Patrons are not permitted to bring in food or beverages from commercial outlets. However, homemade food, sealed bottled water and sealed non-alcoholic beverages in plastic bottles are permitted. Food and beverages can also be purchased inside the venue.

Prohibited Food and Beverage Items

  • Commercial food from takeaway and fast food outlets (e.g. McDonalds, Subway, KFC, Pizza, etc.)
  • Commercial drinks (with the exception of plastic sealed soft drink / or sports drink up to 600ml, commercial water up to 1.25L personal quantities only). Any quantity over this may be asked to be cloaked by security or venue staff.  
  • Alcohol
 

Permitted Food and Beverage Items

 
  • Sealed commercial water - up to 1.25 litres
  • Plastic sealed soft drink / or sports drink up to 600ml – personal quantities only
  • Lollies, chips / biscuits and similar items - personal quantities only
  • Fruit 
  • Poppa (tetra pack) fruit juice - one serve (250ml) per person (cannot be frozen). Any quantity over this may be asked to be cloaked.
  • Home-made sandwiches, cakes, muffins, biscuits
  • Thermos Flask for tea or coffee (may be checked for alcohol)
  • Baby food
  • Special Dietary requirements and allergy based food


CAN I BRING IN A BACKPACK?
For speed of entry, The Gabba encourages ticketed guests to not bring bags with them when visiting however, Bags are permitted inside The Gabba provided they are smaller than an A3 piece of paper (30cm by 40cm), bags larger than this size will not be permitted on entry. The Gabba cloak rooms will not be in operation.   

CAN I BRING IN AN ESKY?
Soft eskies are permitted so long as they fit under your seat and are within the permitted bag size limits (40cm x 40cm x 40cm). Hard eskies are not permitted into The Gabba.

CAN I BRING IN MY CAMERA?
For AFL season, lenses with a total-focal strength of greater than 200mm are not permitted into the venue.
​For cricket season, lenses with a total-focal strength of greater than 200mm are permitted at the discretion of the venue. 

Please be aware that the use of photographic, video or audio equipment for commercial purposes is not permitted. Video and/or audio recorders, commercial digital equipment, oversized camera equipement, camera tripods and/or monopods may be refused entry.

CAN I BRING IN SPRAY ON SUNSCREEN?
Aerosol cans, including any aerosol spray on sunscreens, are not permitted inside the venue. However, sunscreen in non-aerosol pump containers and tubes are permitted.
 
CAN I BRING IN A POSTER, FLAG OR BANNER TO SUPPORT MY TEAM?
Flags or banners are permitted provided they do not contain offensive wording or political messages and are no larger than A3 size. The flag pole must be no greater than 1.5m in length and 2cm in diameter.

ARE UMBRELLAS ALLOWED IN THE STADIUM?
Umbrellas are permitted but cannot be raised inside the venue as they block the view of other patrons. We recommend that you bring a jacket or poncho if rain is forecast.
 
CAN I BRING MY CHILD’S STROLLER INTO THE GABBA?
Strollers are not allowed to be used within the seating bowl. We encourage patrons to leave strollers at home. Under normal circumstances strollers can be checked into the free cloaking facilities located at Gate 2, Gate 4, Gate 5 (Gabba Members only), Gate 7 and Gate 9 Match Day Offices, however cloaking is unavailable due to the requirements of our COIVDSafe plan. If small enought strollers can be stored under your seat.

CAN I BRING HOT DRINKS INTO THE GABBA?
Thermoses containing tea and coffee are allowed. These may be checked by security due to liquor licencing requirements.

I HAVE A MEDICAL CONDITION THAT REQUIRES ME TO BRING IN SOMETHING ON THE PROHIBITED LIST. WHAT SHOULD I DO?
If you would like to bring in a prohibited item due to medical reasons, please contact us prior to attending the event on 1300 THEGABBA (1300 843 422) or info@thegabba.com.au

Please view our Getting Here page for information about parking and transport at The Gabba.


HOW DO I GET TO THE GABBA?
Public Transport is the best way to get to The Gabba. Your event ticket includes FREE public transport to and from The Gabba on all regular Queensland Rail train services and transport for Brisbane Bus services, City Ferries are not included in free transport plan. You must have your event ticket to ride. Visit Translink to plan your journey.

Please Note: Free public transport is not included for Sheffield Shield matches and other cricket/AFL matches which do not require a ticket.

IS PUBLIC TRANSPORT IMPACTS BY COVID-19?
Free public transport is still available to ticket holders, four hours prior to, and four hours after each game via regular scheduled services. In line with current government advice partons are encouraged to wear a mask in instances where social distancing isn’t possible or where you feel more comfortable doing so.
 
Plan your journey using the Translink Journey Planner.

CAN I PARK AT THE GABBA?
No. The Gabba is a public transport destination. There are no public car parks available on event days and fifteen minute parking limits apply across most of The Gabba Traffic Area from 7:00am till 10:00pm on event days. Find out more about parking restrictions around The Gabba on the Brisbane City Council website.

IS THERE ACCESSIBILITY PARKING AT THE GABBA?
There is no accessibility parking at The Gabba. There is an accessibility drop off point which is located on Duke Street opposite Gate 5 of The Gabba. View The Gabba Stadium Map to see this location.

WHAT IS THE CLOSEST BUS STATION TO THE GABBA?
Woolloongabba bus station is located directly adjacent to Gate 2 at The Gabba. There are also a number of other bus stops in The Gabba area. Visit Translink to plan your journey.

IS THERE A TAXI RANK AT THE GABBA?
The taxi rank is located on Ipswich Road. View The Gabba Stadium Map for more information.

IS THERE A RIDE SHARE ZONE AT THE GABBA?
The ride share drop off zone is located on Potts Street, East of the stadium. View The Gabba Stadium Map for more information.

DO I GET FREE PUBLIC TRANSPORT WITH MY EVENT TICKET?
Your event ticket includes FREE public transport to and from The Gabba on all regular Queensland Rail train services and Transport for Brisbane bus services, City Ferries are not included in free transport plan. You must have your event ticket to ride. Visit Translink to plan your journey.
 
CAN I GET FREE PUBLIC TRANSPORT IF I HAVE NOT COLLECTED MY EVENT TICKETS YET?
Patrons must be able to present a valid event day ticket to be entitled to the free public transport.  Patrons who choose to collect their tickets at the venue on an event day will only be entitled to a free return journey on public transport.
 
HOW DO I APPLY FOR COACH PARKING?
Coach operators MUST apply for a parking permit as there is limited capacity in designated on-street parking zones for coaches. Visit the coach parking section of our Getting Here page for more information. 

WHERE CAN I BUY TICKETS FOR EVENTS AT THE GABBA?

AFL events: 
Tickets for all AFL events held at The Gabba should only be purchased through Ticketmaster. All questions regarding AFL ticketing should be directed to Ticketmaster. Ticketmaster in the only authorised sellers of AFL tickets at The Gabba. 

AFL Grand Finals Series: 
For ticket information related to the AFL Finals Series please check the event specfic pages under what's on or visit the AFL Finals Hub website. 


Cricket events: 

Tickets for all Cricket events held at The Gabba should only be purchased through Ticketek. All questions regarding cricket ticketing should be directed to Ticketek. Ticketek in the only authorised sellers of cricket tickets at The Gabba. 


The Gabba has no obligation to honour tickets purchased from unauthorised re-sellers such as Viagogo, Ticketmaster Resale, Tickets, Ebay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, Ticket Bis and Queenoftickets.


CAN I BUY TICKETS AT THE GABBA ON THE EVENT DAY?
NO, Due to The Gabba's COVIDsafe plan approved by Queensland Health, all ticket purchases must be made online or via telephone prior to arrival. There will not be any facility to purchase tickets face to face at the venue.

ARE THERE ALCOHOL-FREE SEATING OPTIONS?
There are unlicensed seating options available at point of purchase from your ticketing agent:


I HAVE LOST MY TICKET. WHAT SHOULD I DO?

AFL events:
Keep a record of your transaction and account number to assist staff to quickly handle any query. Contact Ticketmaster on 136 100 before the event. If you lose your tickets on the way to the event, please see staff at any of the ticket offices located at the venue. 


Cricket Events: 
Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Find more information on Ticketek's Terms & Conditions of Sale webpage.


DOES MY CHILD NEED A TICKET?
Depending on the event you are attending, your child may not need a ticket if they do not occupy a seat. This is up to the discretion of the club or promoter. Please contact The Brisbane LionsThe Brisbane HeatQueensland CricketCricket Australia or The Gabba for more information.
 
I WANT A REFUND ON MY TICKET. WHAT SHOULD I DO?
AFL Events:
Tickets may or may not be eligible for refund, depending on the event. All ticket refunds will need to go through Ticketmaster. Please visit the Ticketmaster Refund page for information on how to apply for a refund. 

Cricket Events:
Ticketek will only offer a refund when an event has been cancelled or rescheduled, or where required by Australian Consumer Law. To submit a request for a refund or exchange, please visit this Ticketek Help Desk page.


I HAVE INJURED MYSELF AND WOULD LIKE TO RELOCATE TO MORE ACCESSIBLE SEATING. WHAT SHOULD I DO?
Please contact your ticket provider if you would like to change your original seating location due to medical reasons:



HOW DO I QUALIFY FOR A CONCESSION TICKET?
Concession availability and entitlements vary from event to event, depending on the club or promoter. Information about concession tickets will be provided at point of sale on the ticketing website:

IS ACCESSIBLE SEATING AVAILABLE AT THE GABBA?
Accessible/PWD seating is available at The Gabba.

ACCESSIBLE TICKETS?

AFL Events:

Due to impacts from COVID-19 Ticketmaster is currently unable to assist with Accessible seating requests via the phone.

If you have accessible booking requirements, including wheelchair and/or companion card requirements please:
Email: accessibletickets@ticketmaster.com.au - this email address is reserved for patrons with accessibility requirements and companion card holders.

If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.

Cricket Events: Accessible tickets can be purchased directly through Ticketek. If you would like to book an accessible ticket, please contact Ticketek's Special Needs line on 1300 665 915 (Monday to Saturday 9am to 8pm AEST & Sundays & Public Holidays 9am to 5pm AEST). Companion cards are accepted for most events.


Once you arrive at the venue, please see the staff at your gate for the best accessible route to your seat.

ARE ACCESSIBLE TOILETS AT THE GABBA?
Accessible toilets are located throughout The Gabba. Please see the friendly event staff inside the venue to locate the closest accessible toilet to your designated seating location.

IS THERE WHEELCHAIR ACCESS TO ALL SEATING AREAS?
All designated accessible seating is located without the need to utilise the stairs, or is accessible via lifts. Please see the staff at your gate for the best accessible route to your seat.

ARE THERE ACCESSIBILITY PARKING OR DROP OFF AREAS AT THE GABBA?
There is no accessible parking at The Gabba. However, an accessible drop off point is located on Duke Street opposite Gate 5 of The Gabba. Please view The Gabba Stadium Map for more information.

Check out The Gabba Stadium Map to see the location of our major facilities including transport, first aid, water bubblers, lift access and more.

 

IS THERE A TAB FACILITY INSIDE THE GABBA?
Betting facilities are available on level 2 at section 4 inside The Gabba.

ARE THERE WATER BUBBLERS INSIDE THE GABBA?
Due to The Gabba's COVIDsafe plan submitted to Queensland Health, The Water bubblers at The Gabba have been disconnected and won't be in use. You will be able to refill water bottles at bar locations.  

ARE THERE PARENTS’ ROOMS AND BABY CHANGING FACILITIES INSIDE THE GABBA?
Parents’ rooms are located on level 2 in sections 4, 21 and 38 and baby changing facilities are located on level 4 in sections 46, 50 and 69.

WHAT FOOD AND DRINK OUTLETS ARE THERE? 
While a range of food and beverage outlets are available at The Gabba due to the requirements of our approval COIVDSafe plan only a limited menu will be available across the venue to reduce queue times and speed up the decision making process for patrons. 

All food and drinks must be consumed in your seat. Patrons will not be able to linger on concourses or remain standing whilst consuming food or beverages.

IS CLOAKING AVAILABLE AT THE GABBA?
No currently - due to The Gabba's COVIDsafe plan approved by Queensland Health, Cloaking facilities will not be available. The Gabba encourages all patrons to bring minimal items when attending events.